Dynamics 365 Support Consultant
UK based only
About the role:
Synergi Unifi are a Microsoft Solutions Partner providing businesses with Microsoft Dynamics solutions and business support services across the UK.
This is a fantastic opportunity for an experienced Microsoft Dynamics 365 Support Consultant to join a leading cloud solutions and managed services business based in the North East.
Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as The AA, Highways England and Northumbrian Water.
We have seen substantial growth since its inception in 2013, and this appointment will add to our experienced service desk team to support our continued success.
This role is offered on a remote or hybrid basis, however applicants must be based in the UK to be considered.
Objective of the Role:
The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics 365 product suite. This will be primarily remote, and Teams based support direct to our clients, however, occasional customer site visits during support handovers and implementation project final phases will be necessary.
You will manage the first line service desk and provide first and second line support plus escalations to the project team.
The Dynamics 365 product stack includes applications such as Business Central, Sales, Customer Insights (formerly Marketing) Customer Service and Field Service but also significant elements of the Power Platform.
You will also support the wider team working closely with other members of the business where required.
Key Responsibilities:
- To effectively engage with customers (internal and external) in a professional manner
- To understand typical business processes and provide advice when required
- To have well-developed problem-solving skills and an analytical approach to this task
- Take ownership of issues and maintain good communication throughout
- Manage the service desk and report weekly call progress and escalate where required
- Support the sales engine with opportunity spotting and support activities as directed
- To support the projects team with chargeable work on occasion
Person Specification:
- Highly confident with providing support and training to users
- Experience across several industries inc. distribution
- A background in accounting or deep knowledge of financial processes
- At least 2 years’ experience in the support of Dynamics 365 Business Central with experience in wider D365 CE applications being advantageous
- Previous experience in Sage 50, Sage 200, Zero, QuickBooks or equivalent is considered
- Experience in associated products such as Power Platform, specifically Power Automate is advantageous
- Experience of third party add on products such as Jet Reports, Zetadocs and Tasklet Mobile WMS
- Good experience with typical management reporting needs of a business
- Previous experience with dealing with customers at all levels of seniority
Benefits:
- Industry competitive salary
- Career progression
- UNLIMITED holidays
- Plus your Birthday off
- Vitality Healthcare (FOC, Apple Watch, Coffee, Cinema Tickets)
- Remote or hybrid working with flexible hours
- One day per month allocated for CPD Training
- Free training provided for industry recognised certificates
- Charity Days to support causes important to you
- Staff referral scheme, (earn £500 for successful placements)
- Regular social and fundraising events
- Free fresh fruit and snacks – get your 5 a day on us in the office!
- Free onsite parking at head office